OUR DELIVERY POLICY
Where do you deliver?
-Please note orders within South Africa only.
-We unfortunately cannot deliver to remote areas, such as farms or mining areas.
-Our orders are shipped via courier from Johannesburg.
-Please ensure you enter the correct delivery address or your delivery will be delayed.
How long will it take?
Although we try our best to get your order delivered to you as quick as possible, orders can take from 1-5 working days for delivery depending on the destination. Usually, it takes 3-4 days to Cape Town, 3-4 days to Durban and 1-2 days in and around Jhb. You will receive an e-mail allowing you to conveniently track your order. Due to unforeseen circumstances such as weather conditions or a strike, your order may take longer than 7 days.
What courier company do you use?
We partner with Uafrica and they have contracts with Dawn Wing, Courier Guy and Courier It. Once an order is received, they will recommend the courier that can deliver the quickest. You will receive a tracking number and you can easily track your parcel on our website.
When do deliveries take place?
Orders placed on weekends and public holidays will be attended to on the first business day thereafter.
We deliver between 8AM and 6PM Monday to Friday.
What if there is no-one available to accept my delivery?
Kindly ensure that you or someone else are at home during delivery hours. Else you may want to use your work address. If there is no one around to accept the delivery, the courier company will contact the recipient via telephone so that a new delivery day can be arranged. However, this will delay delivery.
Do I personally have to accept delivery?
You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
What happens if the product I ordered is out of stock?
While we strive to ensure that stock levels are 100% accurate, this may not always be possible. Should it happen that any product is out of stock or we do not have the quantity you have ordered, we will either offer you an equivalent product, notify you how long it will take for new stock to arrive, or provide you with a full refund.
What happens if the box is broken?
Please do not accept a box if the seal is broken or tampered with. If you do, we cannot replace any missing items. Rather let us know immediately so we can contact the courier company.
What does delivery cost?
All orders over R450 will receive Free Delivery.
For orders below R450, we charge a Standard Delivery rate of R55.